Angie's Lobster

Help Center

FAQs


Complaints

  • I had an issue with my food order.

    While we strive to offer incredible tasting, wild-caught Maine lobster at low prices, we can make mistakes and definitely want to make it right. If there was an issue with your order, please complete the form at the top of this page and we will be in touch within 24 hours. Complaints will not be addressed without completing the form.

  • Is there a number I can call?

    One of the ways we are able to keep our lobster prices so low is by keeping our team focused and able to serve our customers at the restaurant. In order to avoid distractions with phones ringing, we ask that all questions and concerns come to our customer service team, whom you can contact using the form at the top of this page, or by emailing info@angieslobster.com. We appreciate your understanding and support as we strive to make Lobster for All!

COVID-19 Precautions

  • What precautions is Angie’s Lobster taking to keep me safe?

    The health and safety of our customers, our team and our community is always our first priority. Our business model was developed during the Covid-19 pandemic, so every process, best practice and standard was created with health and safety in mind. In addition to constant sanitizing of all surfaces, double-handwashing, face mask usage and daily cleaning checklists, we have developed a restaurant model that allows customers to limit their exposure to others. With our drive-thru model, customers are able to order through the speaker box and self-pay with the option of touchless pay on our reader, for compatible cards. Customers are also able to grab their bags and drinks on the shelf without having to make contact with another person. Because we are cashless, our team members are not exchanging cash in and out of the window with customers. Most locations also have a walk-up experience that allows customers to scan a QR code, order and pay right from their phone, and then pick up their food and drink on the shelf when ready.

Food

  • How are you able to make your lobster prices so low?

    Great question! We have designed our vertically integrated, efficient model from the ground up, to be able to offer Maine Lobster Meals for just $9.99. We own our lobster wharf in Maine where we buy directly off the lobster boats, process the lobster ourselves at our own Processing Facility in Maine and maintain an efficient model at the drive-thru where our customers take over with self-pay and picking their food up off the shelf. Read more about it on the Mission page of our website.

  • Are your Fried Lobster Tails Gluten Free?

    Our Fried Lobster Tails are not Gluten Free, as the bread crumbs do contain gluten.

  • Do you have a list of ingredients?

    If you have any questions regarding the ingredients in our food, please feel free to contact us at info@angieslobster.com or ask one of our team members at the restaurant to help guide you.

Jobs

  • How can I work at Angie’s Lobster?

    If you are interested in being a part of the Angie’s family, please go to our Careers page on the website to apply. If there is a match for availability and need, we will be in contact to set up an interview!

  • What is the minimum age to work at Angie’s?

    Anyone 16 and older can apply to join our team!

Ordering

  • How can I order food at Angie’s Lobster?

    Great question! You can place your order through our drive-thru. This operates very similar to a traditional fast food drive-thru, with customers ordering from their car at the menu board via a speaker box. You will also pay self-pay at the speaker box using your credit/debit card. At the pick-up window, you will grab your food and drink off the shelf and be on your way!

  • Can I order online and pick-up?

    While we do not have online ordering, we are extremely fast and will have your food ready for you before you can say, “Lobster for All!” You can order your food through our drive-thru or at our walk-up using the QR code posted for on-site mobile ordering.

  • Do you offer catering?

    We do not offer catering services, but that does not mean our Lobster Rolls and Lobster Fingers wouldn’t make a great meal for your next event. Feel free to order as much as you like through our drive-thru or walk-up and our team will be make it for you wicked fast!

  • Do you offer gift cards?

    Yes! You can purchase an E-Gift Card by clicking here.

Stores

  • Is there any seating at your locations?

    We do not have any interior or exterior seating options. This is part of our business model, designed to help keep lobster prices low.

  • Is Angie’s a franchise?

    Angie’s is a privately owned, local business that started right here in Phoenix, Arizona.

Need assistance?

Contact us

Powered by Zendesk